Privacy Policy

Effective Date: July 1st 2025

Website: https://supportlondon.ca

SupportLondon.ca is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

We operate in London, Ontario, Canada, and follow applicable Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

1. What Information We Collect

We may collect the following information from customers and businesses:

For Customers:

1. Name (optional)
2. Phone number or email address
3. Loyalty point activity
4. Gift card balances
5. Device/browser info (via analytics tools)

For Businesses:

1. Business name
2. Contact information (email/phone)
3. Transaction activity (gift cards, loyalty, redemptions)
4. Account login credentials (if created)

2. How We Use Your Information

We use your data to:

1. Provide access to gift card and loyalty systems
2. Track balances and redemptions
3. Notify you of account or platform changes
4. Improve our services
5. Prevent fraud or abuse

We do not sell or rent your data to any third party.

3. Cookies & Analytics

We may use cookies and tools like Google Analytics to understand how visitors use the site. This helps us improve usability and performance.

You can disable cookies in your browser, but some features may not function properly.

4. Data Sharing

We only share data when necessary to:

1. Operate the system (e.g., tracking balances between customer and business)
2. Comply with legal requirements
3. Investigate fraud or misuse

We may share aggregate data (not linked to individuals) for reporting or promotional purposes.

5. Data Storage and Security

1. Data is stored securely using modern encryption and access controls.
2. We take reasonable steps to protect your data from unauthorized access or loss.
3. Some data may be stored on third-party hosting services located in Canada or other countries.

6. Your Rights

You have the right to:

1. Request a copy of the personal data we hold about you
2. Ask for corrections to inaccurate data
3. Delete your account and data (subject to limitations for recordkeeping or legal requirements)

To make a request, email us at [email protected]

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll post a notice on our website and update the effective date at the top.

9. Contact Us

If you have questions or concerns about this policy, please contact:

[email protected]

Support London, London, Ontario, Canada